A Guide to Computer User Support for Help Desk and Support Specialists by Fred Beisse
Book Description – A Guide to Computer User Support for Help Desk and Support Specialists
Product Details Paperback: 704 pages
Publisher: Course Technology; 6 edition (September 23, 2014) Language: English
Product Dimensions: 9 x 7.2 x 1.1 inches
About the Author
Fred Beisse teaches Computer Information Technology at Lane Community College in Eugene, Oregon, where he has designed and led courses in user support, information analysis and visualization, project management, and geographical information systems. Beisse builds on more than 30 years of experience in computer management positions, where he has been responsible for end-user support, computer services, computer facilities planning, and operations management.